FREE DELIVERY ON ORDERS OVER €50

Privacy Policy

Privacy Policy

We understand the special importance of protecting your personal data, therefore we collect and process only those data that are necessary for the performance of our activities. We process personal data lawfully, transparently and fairly, for predefined purposes and only to the extent necessary to achieve these purposes. When processing personal data, we aim to ensure that it is accurate, secure, confidential, properly stored and protected.

When processing your personal data, we comply with the requirements of the General Data Protection Regulation (GDPR) and other legal acts regulating the protection of personal data.

What is this document?

This Privacy Policy governs your use of the website. art24.lt (hereinafter referred to as the "Site") privacy terms.

Please read this Privacy Policy carefully to understand how we process your personal data, where we obtain it from, and what rights you have as a data subject.

The Policy applies to all visitors to the Site, regardless of registration, and to all actions performed on the Site. By using the Site, you are deemed to have read and agreed to this Privacy Policy. If you do not agree, you do not have the right to use the Site.

The term "personal data" means any information from which you can be directly or indirectly identified, such as your name, surname, date of birth, address, email address, IP address, location or online identifiers.

Who are we?

The website is owned and operated by MB „Art supply“ , A. Vivulskio g. 7, Vilnius, Lithuania. According to the law, we are the data controller responsible for the processing of your personal data.

Our data protection principles

  • We comply with all applicable personal data protection legislation, including the GDPR.
  • We process personal data lawfully, fairly and transparently.
  • We collect data for clearly defined and legitimate purposes and do not process it in ways incompatible with these purposes.
  • We take reasonable steps to promptly correct or delete inaccurate data.
  • We store data for no longer than is necessary for the stated purposes.
  • We do not transfer or disclose your data, except as specified in this Policy or permitted by law.
  • We apply appropriate technical and organizational measures to ensure data security and confidentiality.

How we collect personal data

We collect personal data in the following ways:

  • When you provide them directly (e.g. during registration, purchase or contact with customer service).
  • Automatically when you browse the Website (e.g., behavioral data, pages visited, exit links).
  • From partners or third parties (e.g. social networks, payment service providers, couriers).

We may also collect data from correspondence or telephone conversations with our customer service team, including recordings of conversations, if necessary.

Purposes of data processing

We process your personal data in order to:

  • To offer and sell goods and services.
  • Deliver purchased goods.
  • Organize and administer discounts, contests or promotions.
  • To ensure and improve the functionality and user experience of the Website.
  • Send offers and information about our or our partners' services.
  • Ensure quality customer service and resolve disputes.

We do not process special categories of personal data (race, health, beliefs, etc.). If you provide such data voluntarily, it is processed only with your consent.

Types of data processed

Depending on the purpose, we can process:

  • Contact details: name, phone number, address, email address, IP address, location.
  • Delivery details: name, phone number, address, company name (if delivery to the workplace).
  • Marketing data: name, email address, IP address, location.

Direct marketing

We may use your personal data for direct marketing purposes only with your explicit consent. You can give your consent by subscribing to our newsletters or by checking the box "I want to receive newsletters" during registration or checkout.

You can unsubscribe from our newsletters at any time by clicking "unsubscribe" in the emails we send you or by contacting us by email. info@art24.lt .

Cookies

We use cookies and similar technologies to improve your browsing experience. Cookies help us recognize returning visitors, save settings, personalize content, and analyze traffic.

Types of cookies used:

  • Technical cookies are necessary for the operation of the Website.
  • Functional cookies – improve user experience and performance.
  • Analytical cookies – collect anonymous usage data.
  • Targeting cookies – provide personalized offers or advertising.
  • Social cookies – allow you to share content on social networks.

You can withdraw your consent at any time by changing your browser settings. For more information, see allaboutcookies.org or google.com/privacy_ads.html .

Data disclosure

Your data is never sold or illegally disclosed. We may only share it with trusted service providers, such as couriers, hosting providers or marketing partners, who process the data in accordance with our instructions and legal requirements.

Data may also be disclosed to public authorities if required by law or court order.

Data storage

We only store data for as long as necessary to achieve the stated purposes or as required by law.

  • Purchase and service data: 5 years after purchase.
  • Marketing and competition data: 5 years after last participation.
  • Cookie-related data: until the cookie expires or consent is withdrawn.

Data storage and security

Your data is mainly processed in the European Union, but may be transferred outside the EU under secure and lawful conditions.

We take technical and organizational measures to prevent unauthorized access, accidental loss or misuse. However, online data transmission always involves certain risks that cannot be completely eliminated.

If a data breach occurs that may affect your rights, we will inform you immediately.

External websites

Our Site may contain links to third-party websites. We are not responsible for their privacy policies or data processing practices. Please review their policies before submitting any personal information.

Your rights

Under the GDPR, you have the following rights:

  • Receive information about data processing.
  • Get to know your personal data.
  • Correct inaccurate or incomplete data.
  • Request deletion of data when it is no longer needed.
  • Object to or restrict data processing.
  • Withdraw your consent at any time.
  • Request data portability, where applicable.

Requests can be submitted in person, by mail, or by email. We may verify your identity before processing your request. We will respond within 30 calendar days.

Complaints

If you believe that your rights have been violated, please contact us first and we will try to resolve the issue promptly. You also have the right to file a complaint with the State Data Protection Inspectorate .

Changes to this policy

This Privacy Policy may be updated periodically. Updates will be posted on this page. Your continued use of the Site constitutes acceptance of the updated terms.

Contact information

Please send any questions or requests regarding this Privacy Policy to:

MB "Art supply"
Company code: 307118424
Address: J. Galvydzio St. 5, LT-08236 Vilnius
Phone: +37061242777
Email address: info@art24.lt