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Privacy policy

Privacy Policy

We realise the special importance of protecting your personal data; therefore, we only collect and process the data which is necessary for our activities. We process personal data in a lawful, transparent, and fair manner, for predefined purposes and only to the extent that is necessary for those purposes. When processing personal data, we seek to ensure it is accurate, safe, confidential, properly stored, and protected.

When processing your personal data, we comply with the requirements of the General Data Protection Regulation (GDPR) as well as other legal acts regulating personal data protection.

What Is This Document?

This Privacy Policy sets forth the privacy terms for your use of the website art24.lt (the “Website”).

Please read this Privacy Policy carefully to understand how we process your personal data, where we receive it from, and what rights you have as a data subject.

The Policy applies to anyone who visits the Website, regardless of registration status, and to any actions undertaken on it. If you use the Website, you are deemed to have read and agreed to this Privacy Policy. If you do not agree, you are not authorised to use the Website.

The term “personal data” means any information that could identify you directly or indirectly, such as name, surname, date of birth, address, email, IP address, location, or online identifiers.

Who Are We?

The Website is managed and administered by MB „Art supply“ , A. Vivulskio str. 7, Vilnius, Lithuania. According to the law, we are the data controller responsible for your personal data.

Our Data Protection Principles

  • We comply with all applicable data protection legislation, including the GDPR.
  • We process data lawfully, fairly, and transparently.
  • We collect data for clearly defined, legitimate purposes and do not process it further in ways incompatible with those purposes.
  • We take reasonable steps to ensure inaccurate data is corrected or deleted promptly.
  • We store data no longer than necessary for its purposes.
  • We do not transfer or disclose your data except as described in this Policy or permitted by law.
  • We implement appropriate technical and organisational measures to ensure data security and confidentiality.

How We Collect Personal Data

We collect personal data in the following ways:

  • When you provide it directly (e.g. during registration, purchases, or customer service contact).
  • Automatically, when you browse our Website (e.g. behaviour data, visited pages, exit URLs).
  • From partners or third parties (e.g. social networks, payment providers, couriers).

We may also collect data from correspondence or phone conversations with our customer service team, including stored call recordings if necessary.

Purposes of Processing

We process your personal data to:

  • Offer and sell goods and services.
  • Deliver purchased goods.
  • Conduct and manage discounts, contests, or promotions.
  • Ensure and improve the Website’s functionality and user experience.
  • Send offers and information about our products or partner services.
  • Provide high-quality customer service and resolve disputes.

We do not process sensitive data (racial origin, health, beliefs, etc.). If you voluntarily provide such data, it is processed only with your consent.

Types of Data Processed

Depending on the purpose, we may process:

  • Contact data: Name, phone number, address, email, IP address, location.
  • Delivery data: Name, phone, address, company name (if work delivery).
  • Marketing data: Name, email, IP address, location.

Direct Marketing

We may use your personal data for direct marketing with your explicit consent. You can consent by opting into newsletters or checking “I want to receive newsletters” during registration or checkout.

You can unsubscribe anytime by clicking “unsubscribe” in our emails or contacting us at info@art24.lt.

Cookies

We use cookies and similar technologies to improve your browsing experience. Cookies help recognise returning visitors, store preferences, personalise content, and analyse traffic.

Types of cookies used:

  • Technical cookies – essential for website functionality.
  • Functional cookies – improve user experience and performance.
  • Analytical cookies – collect anonymous usage data.
  • Targeted cookies – provide personalised offers or ads.
  • Social cookies – enable sharing on social platforms.

You can withdraw consent by adjusting your browser settings. For details, visit allaboutcookies.org or google.com/privacy_ads.html.

Disclosure of Data

Your data is never sold or disclosed unlawfully. We may share it only with trusted service providers such as couriers, hosting providers, or marketing partners, who process it under our instructions and legal obligations.

We may disclose your information to authorities if required by law or court order.

Data Retention

We store data only as long as necessary for its processing purpose or as required by law.

  • Purchase and service data: 5 years after purchase.
  • Marketing and contest data: 5 years after last participation.
  • Cookie-related data: until cookie expiry or user withdrawal.

Data Storage and Security

Your data is primarily processed within the EU, but may be transferred outside the EU under secure and lawful conditions.

We implement technical and organisational measures to prevent unauthorised access, accidental loss, or misuse. However, online data transmission carries inherent risks that cannot be entirely eliminated.

If a data breach occurs that may affect your rights, we will notify you promptly.

External Websites

Our Website may contain links to external sites. We are not responsible for their privacy policies or data practices. Please review their policies before submitting any personal information.

Your Rights

You have the following rights under GDPR:

  • To be informed about data processing.
  • To access your personal data.
  • To correct inaccurate or incomplete data.
  • To request deletion of data when no longer needed.
  • To object to or restrict processing.
  • To withdraw consent at any time.
  • To request data portability where applicable.

Requests can be submitted in person, by post, or by email. We may verify your identity before processing your request. Responses will be provided within 30 calendar days.

Complaints

If you believe your rights have been violated, contact us first and we will aim to resolve the issue promptly. You may also file a complaint with the State Data Protection Inspectorate of Lithuania.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page. Continued use of the Website constitutes acceptance of the revised terms.

Contact Information

Please send all inquiries or requests related to this Privacy Policy to:

MB „Art supply“
Registration code: 307118424
Address: J. Galvydžio str. 5, LT-08236 Vilnius
Phone: +37061242777
Email address: info@art24.lt