Return and refund policy
Satisfaction Guarantee
If you are not satisfied with our art supplies, please contact us and we will find the best solution for you. We want you to be 100% satisfied with your purchase.
Returning Your Product If It’s Unwanted
- You may return items within 30 days following receipt of your parcel.
- Items must be unused and in their original packaging.
- Original shipping costs are non-refundable.
- Return shipping fees are the customer’s responsibility.
Returning Your Product Because It Has a Fault
If goods are damaged, faulty on arrival, or you received an incorrect order, please contact us within 48 hours. We will arrange a replacement or issue a refund. In these cases, we will also refund your initial postage and packing charges.
How to Return
- Email us at info@art24.lt for return instructions.
- Include the return form and fill in the code that best explains your reason for return.
- Place the return form together with the item(s) in a suitable bag/box.
- Send the parcel to the address below:
Registration code: 307118424
Address: J. Galvydžio str. 5, LT-08236 Vilnius
Phone: +37061242777
Email address: info@art24.lt